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Customer Service Team Lead

2 months ago


Bristol, Bristol, United Kingdom Juice Recruitment Ltd Full time

{"h1": "Customer Service Manager - Avonmouth", "p": "Juice Recruitment Ltd is seeking a Customer Service Manager to join their growing team in Avonmouth. As a key member of the retail business, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving team performance.", "ul": [{"li": "Lead a small team of customer service representatives, monitoring and improving performance."}, {"li": "Resolve escalated customer issues and develop strategies to improve customer satisfaction, retention, and loyalty."}, {"li": "Review performance data to further improve processes and training needs."}, {"li": "Conduct team meetings to report updates from the Senior Leadership Team."}], "p": "Key skills required: proven experience in a call centre environment, excellent communication, leadership, and problem-solving skills, customer-focused mindset, and ability to think strategically and make key decisions.", "p": "If you have a passion for delivering exceptional customer service and are looking for a challenging role, please apply today.", "h2": "Key Responsibilities", "h3": "Key Skills", "h4": "About the Role"}