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Customer Service Team Lead

2 months ago

Bristol, Bristol, United Kingdom Healix Group of Companies Full time
About the Role

We are seeking an experienced and skilled Customer Service Team Lead to join our team at Healix Group of Companies. As a key member of our Member Advisor team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our clients and members.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve set performance levels and deliver outstanding service to clients and members.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Claims Co-ordination Manager to ensure seamless communication and coordination between teams.
  • Conduct regular team meetings and one-on-one coaching sessions to ensure team members are aligned with company goals and objectives.
  • Identify and address performance gaps, providing coaching and training to team members as needed.
  • Develop and maintain relationships with internal and external stakeholders to ensure effective communication and collaboration.
Requirements
  • Minimum 2 years of experience in a leadership role, preferably in a customer-facing environment.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Ability to analyze data and make informed decisions to drive business results.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.