Operations Manager
6 days ago
Job Title: Operations Manager - Housing Repairs
">About the Job:
">We are seeking an experienced Operations Manager to lead our housing repairs operations team. As a key member of our organization, you will play a vital role in ensuring the smooth delivery of repair services to our clients.
">Main Responsibilities:
">- ">
- Oversee the planning and coordination of daily schedules for up to 20 operatives, ensuring efficient use of resources and effective deployment of personnel.">
- Respond to inbound and outbound calls from residents, operatives, and staff, providing excellent customer service and resolving queries in a timely manner.">
- Manage a general enquiry inbox, prioritizing tasks and resolving issues effectively.">
- Work on WIP reports, maintaining accurate records and tracking progress.">
- Handle incoming calls related to repair issues, providing support and guidance to residents and operatives alike.">
- Utilize our in-house system to schedule available operatives and subcontractors efficiently, optimizing resource allocation.">
- Manage the incoming repairs inbox, allocating repair works appropriately and ensuring timely completion.">
- Schedule work for operatives to attend properties and undertake repairs, maintaining effective communication with stakeholders.">
Requirements:
">- ">
- Previous experience within housing repairs, ideally with scheduling engineer diaries.">
- Strong organizational and time management skills, with the ability to multitask effectively.">
- Advanced Excel, Word, and Time Management skills.">
About the Salary:
">We offer a competitive salary of £40,000 per annum, reflecting the importance of this role in delivering exceptional results for our clients.
">About Build Recruitment:
">We are an employment business and employment agency, dedicated to providing high-quality temporary and permanent staffing solutions to clients across various industries.
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