Helpline Product Specialist
3 weeks ago
Job Description
We are seeking a highly skilled Helpline Product Specialist to join our team at Arco Recruitment Ltd, based in Northampton. The successful candidate will be responsible for providing exceptional customer service and technical support to customers via phone, email, and web chat.
About the Role
- Provide expert product advice and support to customers with complex queries
- Investigate and resolve order and delivery issues in a timely manner
- Maintain strong relationships with internal departments and external customers
- Act as the initial point of contact for complaints and endeavor to resolve or escalate as appropriate
Requirements
- Previous experience in a Customer Service role with excellent communication skills
- Good knowledge of painting and decorating materials
- Excellent written and verbal communication skills
- Patient, sensitive, and understanding with the ability to remain calm in stressful situations
- Good problem-solving skills with the initiative to resolve issues and seek solutions
What We Offer
- A basic salary of up to £31,000 per annum
- A company profit share bonus scheme
- An opportunity for a Hybrid work from office/home working schedule after 3/6 months in the role
- Company pension (5% Employer matched pension)
- 31 days holiday (including 8 bank holidays)
- Life assurance
Location
The successful candidate will need to live within a commutable distance of Northampton.
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