Helpline Product Specialist

3 weeks ago

Northampton, United Kingdom Arco Recruitment Ltd Full time
Full-Time – 40 hours per week
Monday – Friday 9am – 5.30pm
We have a fantastic opportunity for a Helpline Product Specialist to join the team based at our Distribution Centre (DC) in Northampton. You will be responsible for providing the highest standard of service to both direct customers as well as internal colleagues when supporting with a wide range of DC and web enquiries including investigating order and delivery issues.
This is a great opportunity for someone with experience in providing product advice and support to customers and who also knows our product ranges. You will be able to demonstrate excellent communication skills with the confidence to support internal and external customers both in writing and verbally with complex queries. The role requires interaction with internal departments and external customers to investigate and answer queries, as well as resolve web order issues, whilst providing an excellent customer experience.
This position sits within our DC based in Northampton, so the successful candidate will need to live within a commutable distance of Northampton.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As an DC Helpline Product Specialist, some of your responsibilities will include:
* Being the point of contact for the DC teams when they have issues with web orders. When information about failed orders is provided, take action to ensure the customer receives their order from an alternative source.
* Maintaining strong working relationships and communication with all areas within the DC in relation to relevant enquiries, to ensure quick resolutions.
* To review all errors that arise with the DC to establish the cause and agree actions to prevent recurrence.
* To oversee the Brewers FedEx account and manage delivery exceptions, as well as returned orders to the DC due to failed deliveries.
* Supporting customers with all enquiries/questions received via the Brewers Helpline, emails, and Web Chats.
* Ensuring that all enquiries/questions are logged and responded to promptly and efficiently via Freshdesk.
* Acting as an initial point of contact for complaints, recording customer complaints and endeavoring to resolve or escalate as appropriate.
* Using initiative to obtain the appropriate/relevant information for those enquiries when a satisfactory response cannot be provided immediately.
Who we are looking for to join our team:
* Previous experience in a Customer Service role and excellent Customer Service skills
* A good knowledge of our product ranges to be able to offer technical / product advice to customers
* Excellent written and verbal communication skills with the ability to demonstrate active listening skills also
* Patience, sensitivity and understanding with the ability to remain calm in stressful situations
* Good problem solving skills with the initiative to resolve issues and seek solutions
* Proficient IT skills with MS Office packages (Excel, Word, Outlook)
* Confident self-motivator with the ability to manage own time effectively, work to deadlines and with excellent organisational and prioritisation skills
* Desire for continual improvement, embracing technology and driving efficient ways of working
What's in it for you:
- Basic salary of up to c£31k
- Company profit share bonus scheme
- An opportunity for a Hybrid work from office/home working schedule after 3/6 months in the role
- Company pension (5% Employer matched pension)
- 31 days holiday (including 8 bank holidays)
- Life assurance
- Other benefits such as bike to work, company discounts, enhanced maternity/paternity pay, helping hand loan scheme
If you are interested in finding out more about this, have excellent knowledge of painting and decorating materials, and would be keen to find a Monday-Friday job, please apply now

  • Product Helpline Specialist

    6 days ago

    Northampton, Northamptonshire, United Kingdom Arco Recruitment Ltd Full time

    Job Summary: We are seeking an experienced Product Helpline Specialist to join our team at Arco Recruitment Ltd. In this role, you will provide top-notch service to our customers and internal colleagues while handling a variety of DC and web-related issues.

  • Helpline Product Specialist

    2 weeks ago

    Northampton, United Kingdom Arco Recruitment Ltd Full time

    Full-Time – 40 hours per week Monday – Friday 9am – 5.30pm We have a fantastic opportunity for a Helpline Product Specialist to join the team based at our Distribution Centre (DC) in Northampton. You will be responsible for providing the highest standard of service to both direct customers as well as internal colleagues when supporting with a wide...

  • Helpline Product Specialist

    1 month ago

    Northampton, United Kingdom CV-Library Full time

    Full-Time – 40 hours per week Monday – Friday 9am – 5.30pm We have a fantastic opportunity for a Helpline Product Specialist to join the team based at our Distribution Centre (DC) in Northampton. You will be responsible for providing the highest standard of service to both direct customers as well as internal colleagues when supporting...

  • Helpline Product Specialist

    3 weeks ago

    Northampton, United Kingdom Arco Recruitment Ltd Full time

    Job DescriptionWe are seeking a highly skilled Helpline Product Specialist to join our team at Arco Recruitment Ltd, based in Northampton. The successful candidate will be responsible for providing exceptional customer service and technical support to customers via phone, email, and web chat.About the RoleProvide expert product advice and support to...

  • Automation System Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Recruitment helpline Full time

    **Job Overview**We are seeking a skilled Automation System Specialist to join our team at Recruitment Helpline. As an expert in automated gate maintenance, you will be responsible for providing high-quality services to our clients across the UK.About Us:We specialize in electric gate maintenance and barrier repairs, offering a wide range of services from...

  • HGV Maintenance Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Recruitment Helpline Ltd Full time

    An exciting opportunity has arisen for a skilled HGV Technician to join our team at Recruitment Helpline Ltd.Job Type: Full-Time, PermanentSalary: £42,500 Per Annum with Annual Bonus, Depending on Experience.Location: Northampton and surrounding areasSchedule: Monday - Friday, 8 Hour Shifts Overtime AvailableAbout the Role:We are seeking an experienced HGV...

  • Product Specialist

    6 months ago

    Northampton, United Kingdom Eriks Full time

    Job Title: Product Specialist Job Location: Northampton ABOUT THE ROLE - Effectively managing assigned tasks to contribute to the achievement of agreed customer service level commitments. Your duties within the ERIKS International office include: - Processing and monitoring customer’s orders from initial enquiry through to delivery. - Dealing with...

  • Product Specialist

    6 months ago

    Northampton, United Kingdom ERIKS Full time

    **Job Title: Product Specialist** **Job Location: Northampton** **ABOUT THE ROLE-** Effectively managing assigned tasks to contribute to the achievement of agreed customer service level commitments. Your duties within the ERIKS International office include: - Processing and monitoring customer’s orders from initial enquiry through to delivery. -...

  • Product Safety Specialist

    1 month ago

    Northampton, Northamptonshire, United Kingdom BAE Systems Full time

    Job Title: Product Safety SpecialistAt BAE Systems, we are committed to providing cutting-edge solutions for the safety and security of our customers. We are seeking a highly skilled Product Safety Specialist to join our team. The ideal candidate will have expertise in developing and implementing safety management systems to ensure the highest standards of...

  • Junior Product Specialist

    6 months ago

    Northampton, United Kingdom Postworks Ltd Full time

    **Join Our Dynamic Team as a Junior Product Specialist!** Postworks, the leading carbon-neutral postal supplier in the UK, is looking for an enthusiastic, self-motivated Junior Product Specialist to join our vibrant sales team.Are you eager to build a rewarding career in the dynamic field of sales? If so, you might be the perfect fit for our growing team. At...

  • Product Safety Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom BAE Systems Full time

    About the RoleThis is an exciting opportunity to join BAE Systems as a Product Safety Specialist in our Coventry office. As a key member of our Safety & Environmental team, you will play a critical role in ensuring the safety of our products.

  • Hands-on Production Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Prime Appointments Full time

    Prime Appointments is seeking a dedicated individual to fill the role of Hands-on Production Specialist in the Wellingborough, Northamptonshire area.The successful candidate will be responsible for various tasks, including pouring concrete into moulds, operating machinery, and utilizing hand and power tools. They will collaborate closely with their team in...

  • Production Equipment Specialist

    8 hours ago

    Northampton, Northamptonshire, United Kingdom Henderson Brown Manufacturing Full time

    About the JobHenderson Brown Recruitment is seeking a highly skilled Production Equipment Specialist to join our team. As a Production Equipment Specialist, you will be responsible for maintaining and repairing various manufacturing equipment.Key Responsibilities:Carry out routine maintenance tasks on production equipment.Identify and report any faults or...

  • Industrial Production Specialist

    7 days ago

    Northampton, Northamptonshire, United Kingdom Impact Recruitment Services Full time

    Job Opportunity: We are seeking a skilled Industrial Production Specialist to join our team at Impact Recruitment Services. As an Industrial Production Specialist, you will be responsible for supporting the set-up and operation of machines, ensuring materials are accurately cut to specified widths and lengths.Salary and Benefits: This is a permanent position...

  • Production Engineering Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom MorePeople Careers Full time

    About the RoleWe are seeking a Production Engineering Specialist to join our dynamic and expanding team in Northamptonshire. As a key player in the food manufacturing industry, our client is known for its advanced technology and commitment to efficiency.The successful candidate will be responsible for maintaining and improving the site's production...

  • Production Assembly Specialist

    2 months ago

    Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is hiring a Production Assembly Specialist to join our manufacturing team in Northampton, United Kingdom.Key Responsibilities:Operate machinery and equipment safely and efficiently.Assemble products according to company specifications.Perform quality checks on finished products and report defects.Ensure production targets and deadlines...

  • Production Operations Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Wabtec Corporation Full time

    Job Summary:We are currently seeking an experienced Production Operations Specialist to join our team at Wabtec Corporation. In this role, you will be responsible for optimizing our manufacturing processes to improve efficiency, productivity, and quality.Key Responsibilities:• Develop and implement process improvements to reduce costs and increase...

  • Production Shift Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom Smurfit Kappa Careers Full time

    Job Description:We are seeking a highly skilled Production Shift Specialist to join our engineering team at Smurfit Kappa Careers. This role involves working on a 24/7 shift pattern with 12 hour shifts, including days and nights, with an 18 day break after 7 repeats.As part of our engineering team, you will work with mechanical and electrical issues,...

  • Food Production Operative

    6 months ago

    Northampton, United Kingdom Harvester Full time

    With your support as a Food Production Operative at Harvester - Grange Park, everything will run smoothly! You’ll make sure the kitchen is stocked up, clean, tidy and ready for the shift ahead. Does this sound like the Kitchen Assistant job for you? Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling...

  • Aerospace Production Specialist

    6 days ago

    Northampton, Northamptonshire, United Kingdom Impact Recruitment Services Full time

    Job Title: Aerospace Production SpecialistA competitive salary of £28,000 - £32,000 per annum is available for this role in the NN3 area.About the Job:Support the setup and operation of machines, ensuring materials are accurately cut to specified widths and lengths.Monitor machine performance, ensuring consistency and accuracy to avoid wastage and ensure...