Product Specialist

5 months ago

Northampton, United Kingdom ERIKS Full time

**Job Title: Product Specialist**

**Job Location: Northampton**

**ABOUT THE ROLE-**

Effectively managing assigned tasks to contribute to the achievement of agreed customer service level commitments. Your duties within the ERIKS International office include:

- Processing and monitoring customer’s orders from initial enquiry through to delivery.
- Dealing with incoming calls and queries from overseas customers and suppliers.
- Make outgoing telesales calls to customers.
- Preparing quotations for customers.
- Make outgoing calls to suppliers and internal centres in the management of outstanding enquiries and orders.
- Contribute to operational effectiveness and planning through provision of information, feedback, and data to branch management in support of customer requirements.
- Always work in a manner that complies with ERIKS’ and customer’s health & safety policy.
- Contribute to branch operational efficiency by identifying potential improvements to ERIKS and/or customer processes.
- Always ensure a high level of customer service.

**Working Hours**:
Mon - Fri: 8.30am - 5.30pm

Weekly Hours: 40

Breaks: 1 hour

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

- Organisation
- Problem solving
- Customer focus
- Communication

**Your offer**:
**And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including**:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six?1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

**About us**:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

**Why ERIKS?**

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Northampton, NN4 7HR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: R0011559

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