Customer Insight Lead
7 days ago
BAM Construct & Ventures UK is seeking a skilled Customer Insight Lead to drive business growth through data analysis and customer feedback.
This full-time role involves working on-site at Wellingborough, with flexible working arrangements and opportunities for remote home working. The company offers an attractive salary and a comprehensive benefits package, including a company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy, and BAM social club membership.
Key Responsibilities- Gather and analyze client feedback and data to identify areas for service improvement.
- Collaborate with the client engagement and product solutions teams to address client needs and develop insights that enhance product offerings and service.
- Track key customer metrics and report findings to senior management, ensuring actionable insights are delivered to support business decisions.
- Responsible for day-to-day management of customer systems, embedding a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
- Implement and deliver new opportunities within Site Solutions, actively promoting and embedding product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
A data-driven professional with a strong background in customer analytics or market research, skilled in using tools like Power BI, Tableau, or similar for data visualization. Experience in managing and maintaining customer data systems is essential, as well as proven ability to translate data into actionable insights for business strategies.
Strong interpersonal skills are required to collaborate with multiple teams and present findings effectively. This role requires a dynamic individual who can adapt to a changing environment and contribute to BAM's business strategy.
BenefitsIn addition to the attractive salary, this role offers a significant benefits package, including a company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy, and BAM social club membership. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
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