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Customer-Centric Technical Support Expert

2 months ago

Belfast, United Kingdom Agnew Group Full time
Job Description

Role Overview

The Agnew Group is seeking a skilled Technician to join our team. As a key member of our technical support team, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional repair and maintenance services for our products.

Key Responsibilities

  • Repair and service products in accordance with manufacturer work specifications
  • Provide exceptional customer service, treating each customer with care and respect
  • Work collaboratively with colleagues to ensure seamless delivery of technical support services
  • Stay up-to-date with product knowledge and technical advancements to provide informed solutions to customers

Requirements

  • Strong technical skills and knowledge of product repair and maintenance
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • High level of attention to detail and organizational skills