Quality Assurance Officer
4 days ago
Company Overview
We are Together, a market-leading property finance expert with an entrepreneurial spirit. Established since 1974, we have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions.
Our approach is to take a common-sense approach to lending a range of mortgage and secured loan products to individuals and businesses, while adhering to regulatory requirements and company policy.
Salary
The successful candidate can expect a competitive base salary of around £40,000 per annum, plus up to 20% bonus.
Job Description
We are looking for a Quality Assurance Officer to conduct Quality Assurance (QA) activity in order to ensure that our colleagues are delivering great customer outcomes and process guidelines.
This role will involve working within a team of 12, ensuring that fair and consistent customer outcomes have been reached, which are sustainable in the long-term.
Key Responsibilities
- Complete Quality Assurance activity in line with productivity expectations.
- Maintain SME knowledge of business procedures to ensure accurate, 'right first time' QA assessments are undertaken.
- Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes.
- Help to identify key risks, trends and areas for improvement and ensure that both 'best practice' and common findings are shared with colleagues.
- Escalate appropriately in the event of any significant regulatory or process breaches.
Required Skills and Qualifications
- High expectations of Customer Service excellence.
- Proficient in use of Microsoft Word, Excel and Outlook.
- Ability to provide feedback in a professional and constructive manner.
- Excellent attention to detail.
- Effective decision-making skills.
- Proven ability to plan and organise workload and to adhere to targets/deadlines.
Benefits
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Ambitious on-site restaurant.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar/restaurant discounts.
Additional Information
We are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome difference, celebrate it, support it and really value our colleagues for who they are.
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