Quality Assurance Officer Position with Competitive Salary
2 days ago
We are a market-leading property finance expert based in South Manchester, established since 1974. Our team of over 750 colleagues is passionate about supporting individuals and businesses achieve their property ambitions by taking a common-sense approach to lending a range of mortgage and secured loan products.
Benefits- 26 days holiday, plus bank holidays, increasing with service to 30 days
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Amazing on-site/ subsidised Restaurant
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
The salary for this position is £40,000 - £55,000 per annum, depending on experience. We also offer a competitive benefits package, including a discretionary annual bonus, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and local bar / restaurant discounts.
Job DescriptionAs a Quality Assurance Officer, you will conduct Quality Assurance (QA) activity in order to ensure that our colleagues are delivering great customer outcomes and process guidelines, whilst adhering to regulatory requirements & company policy. You will work within a team of 12, ensuring that fair & consistent customer outcomes have been reached, which are sustainable in the long-term.
Responsibilities- Complete Quality Assurance activity in line with productivity expectations
- Maintain SME knowledge of business procedures to ensure accurate, 'right first time' QA assessments are undertaken
- Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes
- Help to identify key risks, trends and areas for improvement and ensure that both 'best practice' and common findings are shared with colleagues
- Educate appropriately in the event of any significant regulatory or process breaches
- Identify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectiveness
- Concise completion of scorecards, highlighting any risks identified and corrective action required
- High expectations of Customer Service excellence
- Proficient in use of Microsoft Word, Excel and Outlook
- Ability to provide feedback in a professional & constructive manner
- Excellent attention to detail
- Effective decision-making skills
- Proven ability to plan & organise workload and to adhere to targets/deadlines
- Experience within the Financial Services Industry
- Relevant professional qualification (CeMAP)
- Good understanding of FCA expectations and the Consumer Duty outcomes
- Experience of Quality Assurance activity and a continuous improvement culture
- Familiar with SharePoint and InfoPath
Together Money is an equal opportunity workplace. We welcome difference – we celebrate it, support it and really value our colleagues for who they are. We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can. All successful applicants will undergo relevant employment reference, financial and criminal record checks.
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