Quality Assurance Expert

7 days ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
Quality Assurance Officer Job Description

At Together, we're looking for a Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will be responsible for ensuring that our colleagues are delivering great customer outcomes and adhering to regulatory requirements and company policy.

Key Responsibilities:
  • Conduct Quality Assurance activity in line with productivity expectations
  • Maintain SME knowledge of business procedures to ensure accurate, 'right first time' QA assessments are undertaken
  • Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes
  • Help to identify key risks, trends and areas for improvement and ensure that both 'best practice' and common findings are shared with colleagues
  • Escalate appropriately in the event of any significant regulatory or process breaches
  • Identify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectiveness
  • Concise completion of scorecards, highlighting any risks identified and corrective action required
Requirements:
  • High expectations of Customer Service excellence
  • Proficient in use of Microsoft Word, Excel and Outlook
  • Ability to provide feedback in a professional & constructive manner
  • Excellent attention to detail
  • Effective decision-making skills
  • Proven ability to plan & organise workload and to adhere to targets/deadlines
Benefits:
  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
  • Buy & sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Amazing on-site/ subsidised Restaurant
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar / restaurant discounts
About Together:

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.



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