Quality Assurance Officer

2 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Title: Quality Assurance Officer

At Together, we're committed to delivering exceptional customer experiences. As a Quality Assurance Officer, you'll play a vital role in ensuring our colleagues meet the highest standards. You'll work closely with our team to identify areas for improvement and implement changes that drive business growth and customer satisfaction.

Key Responsibilities:

  • Conduct quality assurance activities to ensure our colleagues are delivering great customer outcomes
  • Maintain in-depth knowledge of business procedures to ensure accurate and effective quality assessments
  • Provide constructive feedback to colleagues to drive improvements in competence and customer outcomes
  • Identify key risks, trends, and areas for improvement and share best practices with the team
  • Escalate significant regulatory or process breaches to ensure compliance

Qualifications:

  • High expectations of customer service excellence
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to provide feedback in a professional and constructive manner
  • Excellent attention to detail
  • Effective decision-making skills

Why work at Together?

  • Competitive salary and bonus scheme
  • 26 days holiday, plus bank holidays and your birthday off
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance and critical illness cover
  • Amazing on-site restaurant and free local gym access

We're looking for someone who:

  • Shares our commitment to delivering exceptional customer experiences
  • Is passionate about quality and continuous improvement
  • Has excellent communication and interpersonal skills
  • Is able to work effectively in a team environment
  • Is proactive and self-motivated


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