Technical Support Specialist

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Computappoint Full time

Company Overview

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This is an excellent opportunity for anyone with experience in providing IT support to join Computappoint Limited, a growing organisation at an exciting time. Our client is setting up a new support function for a large customer of theirs which will involve a ticket based reporting system.

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Salary

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The salary for this role is up to £26,000 base with excellent benefits and a shift-based bonus.

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Job Description

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We are seeking an experienced 1st Line IT Support specialist to work as part of our helpdesk team. The successful candidate will be responsible for handling multi-channel contacts from end users (phone, email, chat), documenting troubleshooting, resolving the issue or escalating to second-line teams within required timescales to achieve SLA targets.

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Required Skills and Qualifications

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  • Previous experience working in a 1st Line IT support environment">
  • Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software">
  • Excellent verbal and written communication skills, including the ability to produce clear technical documentation">
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Benefits

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This role offers a competitive salary, excellent benefits and a shift-based bonus. You will also have the opportunity to work with a growing organisation and contribute to their success.

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Others

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This is a 24/7 support function, shifts will be split between day shift, late shift, and night shift so you will be required to work some late/night shifts.

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You will also need to understand and respond to feedback from ticket quality reviews, manage your pending tickets ensuring these have been updated/resolved as per agreed procedures and switch between functions according to call/chat volume at the time.

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5 days on-site, Portsmouth. Experience/Skills Required: Previous experience working in a 1st Line IT support environment. Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software. Excellent verbal and written communication skills, including the ability to produce clear technical documentation.

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Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy



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