Technical Support Specialist

2 days ago


Portsmouth, Portsmouth, United Kingdom Novatech Ltd Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our Contact Centre team. As a key member of our team, you will provide top-notch support for customers needing help with their PCs and peripherals.

The successful candidate will engage with customers via phone, email, and live chat, ensuring they feel heard and supported. You will troubleshoot hardware and software issues, and provide exceptional support for PC-based solutions.

This is an exciting opportunity to work in a dynamic environment where you will have the chance to develop your skills and knowledge in a rapidly evolving industry.

About the Role:

  • Provide technical support for customers via various communication channels
  • Troubleshoot hardware and software issues
  • Develop strong relationships with customers to ensure excellent customer satisfaction
  • Work collaboratively with the team to achieve sales and customer service targets

About Us:

Novatech Ltd is a leading provider of IT solutions, with over 37 years of experience in the industry. We are passionate about delivering top-notch tech solutions to our customers, and we are committed to providing an exceptional level of service and support.

As a Technical Support Specialist, you will be part of a talented team that is dedicated to excellence and innovation. We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as a range of benefits including health insurance, cycle-to-work scheme, and employee wellbeing programme.



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