Technical Support Specialist
2 days ago
We're seeking a skilled Technical Support Champion to join our Contact Centre team, providing exceptional support to customers via phone, email, and live chat.
This role involves resolving hardware and software issues, offering expert advice on PC-based support, Inbound Sales, and Customer Services.
About the Role:- Engage with customers via various communication channels, delivering top-notch support for PCs, peripherals, and Windows 11.
- Troubleshoot and resolve technical issues efficiently, driving customer satisfaction and loyalty.
Our contact centre is a supportive and fun environment where colleagues collaborate to deliver excellent customer experiences, valuing flexibility, work-life balance, and employee wellbeing.
We offer benefits such as 25 days of annual leave plus bank holidays, health plan scheme, cycle to work scheme, employee wellbeing Programme, staff discounts, and social and wellbeing events.
About Us:Novatech Ltd is a leading IT tech company with over 37 years of experience, passionate about delivering innovative solutions to businesses.
We craft custom tech solutions for esteemed clients across various industries, always pushing boundaries with exciting projects.
The estimated salary for this role is £28,000 - £38,000 per annum, depending on location and experience.
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