Technical Support Specialist
12 hours ago
Location: Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)
Salary: Market Rates (c£26,000 to £30,000 per year)
About the Job:
We are seeking a skilled Technical Support Specialist to join our team at ISR Recruitment Ltd.
The successful candidate will be responsible for providing 1st/2nd line technical support to customers, resolving hardware and software problems via phone, email, and in-person within the EPoS environment.
As a Technical Support Specialist, you will communicate effectively with customers, supporting their IT issues within the EPoS environment and escalating issues when required.
Key Requirements:
- Over 1 year of experience in an IT Support Technician role desirable
- Strong customer service experience
- Ability to meet deadlines and work within a team
- Understanding of EPoS systems desirable
- Understanding of Servers, TCP/IP or experience using VNC all desirable
Responsibilities:
- Provide 1st/2nd line technical support
- Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
- Install, upgrade, support and troubleshoot in-house EPoS Application
- Install, upgrade, support and troubleshoot in-house Back Office application
- Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
- Troubleshoot network connectivity in a LAN/WAN environment
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