Technical Support Specialist

12 hours ago


Portsmouth, Portsmouth, United Kingdom ISR Recruitment Ltd Full time
Job Title: Technical Support Specialist

Location: Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)

Salary: Market Rates (c£26,000 to £30,000 per year)

About the Job:

We are seeking a skilled Technical Support Specialist to join our team at ISR Recruitment Ltd.

The successful candidate will be responsible for providing 1st/2nd line technical support to customers, resolving hardware and software problems via phone, email, and in-person within the EPoS environment.

As a Technical Support Specialist, you will communicate effectively with customers, supporting their IT issues within the EPoS environment and escalating issues when required.

Key Requirements:

  • Over 1 year of experience in an IT Support Technician role desirable
  • Strong customer service experience
  • Ability to meet deadlines and work within a team
  • Understanding of EPoS systems desirable
  • Understanding of Servers, TCP/IP or experience using VNC all desirable

Responsibilities:

  • Provide 1st/2nd line technical support
  • Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
  • Install, upgrade, support and troubleshoot in-house EPoS Application
  • Install, upgrade, support and troubleshoot in-house Back Office application
  • Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
  • Troubleshoot network connectivity in a LAN/WAN environment


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