IT Support Specialist
4 hours ago
About the Role
We are seeking an experienced IT Support Specialist to join our team at 100% IT Recruitment. The successful candidate will be responsible for providing comprehensive IT support services to end users, including troubleshooting and resolving technical issues.
Key Responsibilities
- Providing first-line support to end users, both on and off-site
- Resolution and/or escalation of faults reported within agreed service level agreements (SLAs)
- Ensuring all fixes are in line with SLA and documentation
- Managing IT assets accurately in the Service Management toolset
- Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10)
Requirements
- Experience in providing IT support - first-line and hands-on - ideally in a large environment
- Able to configure and build new machines
- Experience of imaging and updating machines
- Good MS skills
- A full UK Driving Licence
- Either SC clearance or able to obtain it
About You
To be successful in this role, you should have excellent technical skills, strong communication abilities, and a passion for delivering high-quality IT support services. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please send your CV today.
Salary and Benefits
This is a competitive salary package of £25,000 + Bonus + Ongoing Training and Development, reflecting the company's commitment to attracting and retaining top talent. Additionally, you will have the opportunity to work with a leading IT company on a prestigious MOD contract, developing your skills and expertise in a dynamic and supportive environment.
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