IT Support Specialist

4 hours ago


Portsmouth, Portsmouth, United Kingdom 100% IT Recruitment Full time

About the Role

We are seeking an experienced IT Support Specialist to join our team at 100% IT Recruitment. The successful candidate will be responsible for providing comprehensive IT support services to end users, including troubleshooting and resolving technical issues.

Key Responsibilities

  • Providing first-line support to end users, both on and off-site
  • Resolution and/or escalation of faults reported within agreed service level agreements (SLAs)
  • Ensuring all fixes are in line with SLA and documentation
  • Managing IT assets accurately in the Service Management toolset
  • Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10)

Requirements

  • Experience in providing IT support - first-line and hands-on - ideally in a large environment
  • Able to configure and build new machines
  • Experience of imaging and updating machines
  • Good MS skills
  • A full UK Driving Licence
  • Either SC clearance or able to obtain it

About You

To be successful in this role, you should have excellent technical skills, strong communication abilities, and a passion for delivering high-quality IT support services. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please send your CV today.

Salary and Benefits

This is a competitive salary package of £25,000 + Bonus + Ongoing Training and Development, reflecting the company's commitment to attracting and retaining top talent. Additionally, you will have the opportunity to work with a leading IT company on a prestigious MOD contract, developing your skills and expertise in a dynamic and supportive environment.


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