Technical Support Specialist

6 days ago


Portsmouth, Portsmouth, United Kingdom HAMPSHIRE COUNTY COUNCIL Full time
Job Description

Hampshire County Council, a modern business delivering various services to residents, seeks an experienced Technical Support Specialist. The ideal candidate will work with complex applications used across the council, ensuring compliance and security through system upgrades.

This role involves planning and prioritizing own workload and others', as well as managing and resolving complex support incidents. To succeed, candidates must possess a positive attitude, flexibility, and excellent interpersonal skills. A background in IT, supporting and configuring business applications, is essential. Knowledge of Local Authority business processes is advantageous.

The successful candidate will have effective problem-solving skills, the ability to take initiative, and lead work streams. Experience with functional, system, and acceptance testing, as well as working with users to develop business requirements, is beneficial.

This position is based at our Winchester offices but offers flexible work arrangements under our Open Workplace Policy. We prioritize work-life balance and consider flexible work requests.

Key Responsibilities:

  • Supporting complex applications used across Hampshire County Council
  • Coordinating system upgrades to ensure compliance and security
  • Planning and prioritizing own workload and others' workloads
  • Managing and resolving complex support incidents

Requirements:

  • Positive attitude and flexibility
  • Excellent interpersonal skills
  • Background in IT, supporting and configuring business applications
  • Effective problem-solving skills

Benefits:

  • Flexible work arrangements under our Open Workplace Policy
  • Prioritized work-life balance
  • Consideration of flexible work requests

Salary Range: £35,000 - £45,000 per annum (dependent on experience)



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