Technical Support Specialist
3 days ago
We are seeking an experienced Technical Support Specialist to join our team as an ILS Lead. The successful candidate will be responsible for managing and driving ILS programs, performing a range of ILS activities, and ensuring compliance with project plans and company policies.
As a key member of our Maritime Services Products sector, you will work closely with design and in-service engineers, as well as the customer community, to provide efficient and cost-effective support solutions.
Main Responsibilities:- Act as the ILS Lead and point of contact for ILS activities across a range of programmes.
- Manage and drive ILS programmes, performing a range of ILS activities of analysis, monitoring own progress, quality and performance seeking assistance when necessary.
- Ensure compliance and coherence with the ILS and project plans, schedule, supporting project documentation and company policies.
- Liaise with internal and external stakeholders.
- Proven experience in ILS management and technical support.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Enhanced Pension scheme - up to 14% combined.
- Flexible working pattern including working from home/ flexible start and finish times.
- 25 holiday days plus bank holidays - 26 days after 5 years' service/ 27 days after 10 years' service.
- Shared Incentive Plan.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Life Assurance.
- Discounted health, wellbeing and lifestyle benefits.
- Green car scheme.
- Private health plans.
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