Technical Support Specialist

9 hours ago


Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000
Job Overview
ISR Recruitment is seeking an experienced 1st/2nd Line Support Technician to join our client's team. As a valued member, you will provide desk support to customers, assisting them with hardware and software problems via phone, email, and in-person within the EPoS environment.

About the Role
This position requires over 1 year of experience in an IT Support Technician role, with a strong understanding of Servers, TCP/IP, or experience using VNC. You will communicate effectively with customers, supporting their IT issues within the EPoS environment and escalating issues when required.

Key Responsibilities
- Provide 1st/2nd line technical support
- Install, upgrade, support, and troubleshoot in-house EPoS Application
- Install, upgrade, support, and troubleshoot in-house back office application
- Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
- Troubleshoot network connectivity in a LAN/WAN environment

Salary and Benefits
We estimate the salary for this position to be around £25,000 - £35,000 per annum, depending on experience. Our client also offers excellent company benefits, including Employer Pension and BUPA.

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