Customer Service Representative

3 weeks ago


Warrington, Warrington, United Kingdom Grupo Tradebe Full time
Our customer support team is looking for a proactive and enthusiastic team member who can provide excellent, friendly, and professional service to our customers. Key responsibilities include managing customer inquiries, sales orders, and complaints accurately and in a timely way, working closely with Sales, Operations, and Finance teams to deliver exceptional service.

Main Responsibilities:

• Provide outstanding support to customers throughout the end-to-end process, ensuring excellent communication with internal teams and keeping customers informed.

• Manage customer inquiries, sales orders, and complaints, using multiple systems and problem-solving skills to resolve queries.

• Work with Operations to coordinate collections and resolve missed collections, supporting account management and new starters.

Requirements:

• Great communication skills and experience in customer-focused environments.

• Ability to follow complex processes, problem-solve, and manage data accuracy.

• Effective administration, planning, and organisation skills, with a results-oriented approach.

• Good IT/Computer skills, including MS Office and Excel, and a willingness to learn new systems.

About Us:

We are a dynamic and growing company, committed to delivering exceptional service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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