Customer Service Ambassador

3 weeks ago


Maidstone, Kent, United Kingdom Leah's Bistro Full time
Job Title: Customer Service Ambassador

We are seeking a dedicated and enthusiastic Server to join our team at Leah's Bistro. As a Server, you will play a crucial role in providing exceptional dining experiences for our guests. Your primary responsibilities will include taking orders, serving food and beverages, and ensuring that customers receive top-notch hospitality throughout their visit.

Main Responsibilities:
  1. Greet and welcome guests with a warm and friendly attitude.
  2. Take accurate food and drink orders while providing menu recommendations and upselling items when appropriate.
  3. Serve food and beverages promptly, ensuring presentation meets our high standards.
  4. Monitor tables to ensure guest satisfaction, addressing any needs or concerns promptly.
  5. Assist with food preparation as needed, adhering to food safety guidelines at all times.
  6. Collaborate with kitchen staff to ensure timely service and efficient communication regarding orders.
  7. Maintain cleanliness and organisation of the dining area, including resetting tables for incoming guests.
  8. Handle cash and process payments accurately while ensuring compliance with restaurant policies.

Requirements:
  1. Previous experience in a restaurant or hospitality setting is preferred but not essential.
  2. Strong knowledge of food safety practices and culinary basics is advantageous.
  3. Excellent time management skills to handle multiple tables efficiently during busy periods.
  4. Basic maths skills for processing payments and handling cash transactions accurately.
  5. A genuine passion for providing outstanding customer service and helping guests have an enjoyable experience.
  6. Ability to work collaboratively as part of a team in a dynamic environment.
  7. Flexibility to work various shifts, including evenings and weekends as required.

Compensation: £23,786-£24,192 per year, including loyalty bonus and performance bonus, plus benefits such as company pension, discounted food, and employee discount.

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