Customer Service Representative

17 hours ago


Maidstone, Kent, United Kingdom CV-Library Full time
Job Overview

We are currently seeking a skilled Complaints Assistant to join our team on a temporary basis. As a Complaints Assistant, you will play a crucial role in handling customer feedback and ensuring that our organisation provides exceptional customer service.

Duties:

  • Provide expert advice to complaint handlers on decisions
  • Effectively manage the enquiries inbox
  • Investigate and respond to complaints in a timely manner
  • Offer outstanding customer service through proactive communication
  • Maintain accurate and up-to-date records of all interactions

Requirements:

  • Previous experience in customer-facing roles is essential
  • Strong organisational skills with the ability to prioritise tasks effectively

The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a proactive approach to resolving issues.

Remuneration: £17 per hour (Umbrella company)

This is a temporary position expected to last for 8 weeks or more, providing an opportunity to gain valuable experience in customer service and develop your skills in a dynamic environment.



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