IT Service Desk Team Lead
5 days ago
Lead a High-Performing IT Support Team in a Dynamic Cyber Security Environment
Airbus Defence and Space is seeking a dedicated and experienced IT Service Desk Team Lead to join our growing Cyber Support Engineering team. This unique opportunity offers the chance to lead a team of talented engineers providing critical support for our cryptographic products safeguarding national infrastructure.
As a key member of our team, you will play a vital role in ensuring the smooth operation of internal and external classified networks. Your responsibilities will encompass patching, PC/laptop builds, general maintenance, and exposure to software development processes, manufacturing, networking, and more.
Your Responsibilities:- Lead and manage a team of 1st line Engineers, fostering a collaborative and high-performing work environment.
- Ensure the team consistently delivers exceptional service to our users, meeting all SLA/KPI targets.
- Mentor and coach Engineers, providing guidance and support for their professional development.
- Lead by example, providing top-tier customer support and technical expertise.
- Manage a rota to ensure comprehensive coverage of the service desk between 8am and 5pm.
- ITIL trained with proven experience working on a service desk utilizing an ITSM tool.
- Meticulous attention to detail and a commitment to delivering high-quality work.
- A proactive and eager learner, willing to contribute to any task required.
Join Airbus Defence and Space and make a real difference in the world of cyber security.
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IT Service Desk Team Lead
5 days ago
Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking an experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team of 1st line...
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IT Service Desk Team Lead
6 days ago
Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking an experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team of 1st line...
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Service Desk Manager
5 days ago
Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking an experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team of 1st line...
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Service Desk Manager
6 days ago
Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking an experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team of 1st line...
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Service Desk Analyst
5 days ago
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Cyber Support Engineering Team Lead
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Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking a highly skilled and experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team...
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Cyber Support Engineering Team Lead
5 days ago
Newport, Newport, United Kingdom airbus Full timeJob Description:About the Role:We are seeking a highly skilled and experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus. As a key member of our team, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users.Key Responsibilities:Lead and manage a team...
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Technical Service Desk Analyst
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Technical Service Desk Analyst
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
5 days ago
Newport, Newport, United Kingdom Stable Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Stable. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our employees across the UK.Key Responsibilities:Act as the primary point of contact for the IT Service Desk, handling walk-ups, incoming...
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