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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our IT team at Stable, a rapidly expanding company based in the UK. This is an exciting opportunity for a motivated and experienced professional to take on a challenging role and contribute to the growth and success of our organization.
Key Responsibilities- Provide first-class IT support to our UK offices, acting as the primary point of contact for the IT Service Desk.
- Resolve end-user requirements, including hardware and software support requests, in a timely and efficient manner.
- Manage the Starters / Leavers / Movers processes, including account creations, to ensure seamless onboarding and offboarding of employees.
- Manage IT services, contracts, subscriptions, and licensing to ensure optimal performance and cost-effectiveness.
- Maintain and create technical documentation and knowledge base articles to support the IT team and end-users.
- Perform application support installation, removal, configuration, and updates to ensure smooth operation of our IT systems.
- Assist with transformational projects using Microsoft Azure and M365 platforms to drive business growth and improvement.
- Contribute to Continual Service Improvement, Service Reporting, and Service Measurement to ensure our IT services meet the highest standards.
- Manage supplier relationships to ensure optimal service delivery and cost-effectiveness.
- Minimum 2-3 years of hands-on experience working in a Microsoft support environment.
- Windows Server (Active Directory, ADUC, Sites and Services, GPO, DNS, DHCP, Exchange, DFS, SAN) expertise.
- Troubleshooting client-side issues, Windows 10, networking, and mailflow experience.
- Fundamentals of Azure Infrastructure knowledge.
- Hands-on experience with M365 services (Teams, SharePoint, Exchange Online, Azure AD, Intune).
- Experience of supporting SharePoint online environments, including document libraries.
- PowerShell / batch scripting knowledge.
- General experience of supporting security tooling (EDR, SIEM, IDS, IPS, Email Security).
- Fundamental 101 networking knowledge, DNS, DHCP, VLANs, Firewalls, routing, VPNs.
- Exposure to Information Security frameworks (e.g. ISO27001/ NIST).
- Managing and supporting VMware server estates.
We offer a competitive salary of up to £50K, excellent benefits, and opportunities for career growth and development. If you are a motivated and experienced Service Desk Analyst looking for a new challenge, please apply today.
