Customer Success Delivery Manager
3 weeks ago
We are seeking a Customer Success Delivery Manager to join our team. This role is responsible for ensuring that our customers achieve their desired outcomes from our software. With a focus on delivering exceptional customer service, you will work closely with our customers to understand their needs and develop strategies to meet those needs.
About the Role:
- You will be responsible for developing and implementing customer success plans to ensure customers achieve their desired outcomes
- You will work closely with our sales team to understand customer needs and identify opportunities for growth
- You will provide exceptional customer service and support to ensure customer satisfaction
- You will stay up-to-date with industry trends and developments to ensure our customers receive the best possible service
Requirements:
- At least 5 years of experience in a customer success or account management role
- Proven track record of delivering exceptional customer service and achieving customer satisfaction
- Excellent communication and interpersonal skills
- Ability to build strong relationships with customers and stakeholders
- Knowledge of the software industry and its challenges
What We Offer:
- A competitive salary range of £30,000 - £40,000 per annum, plus a £5,000 car allowance and bonus potential
- Hybrid working as an option
- Generous holiday allowance, with the option to buy extra days off
- Lifecover x4 of salary
- Enhanced employer pension contributions
- 24/7 GP access and employee wellbeing services
- Subsidised gym membership
- Free onsite parking
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