Customer Success Business Partner

3 weeks ago


Nottingham, Nottingham, United Kingdom Recruitment Revolution Full time

At Recruitment Revolution, we are seeking a proactive and customer-oriented SaaS Customer Success Manager to join our team. This role is dynamic, covering various elements in our customers' care as they progress through the sales cycle, including training, implementations, and sales assistance.

About the Role:

This position will be primarily office-based to begin with (3-4 days) but will involve field demands as you become more centred in your role, requiring demos, go-lives, onsite training, and onboarding days.

Key Responsibilities:
  • Enhance knowledge of our platforms and systems through internal training
  • Support the Sales Team as a Product Expert, assisting with demos and discussions with prospects
  • Onboard new customers, starting with handover from the Sales Team and following implementation processes, right through to the customer going live with our software
  • Engage with existing customers to ensure they're maximising the return on their investment in our systems
  • Deliver dynamic and structured training courses to new and existing customers
About You:

We are looking for someone with at least 5 years of experience in Account Management/Customer Liaison, Training, Onboarding/Implementation or Product Expert roles within software. Previous experience/knowledge related to software is essential, with a passion for success and pride in delivering a high standard of work.

We offer a competitive salary of £35,000 - £45,000 plus a £5,000 car allowance and bonus, plus a complete benefits package, including generous holiday allowance, life cover, enhanced employer pension contributions, and 24/7 GP access.



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