Renewals and Retention Specialist
4 days ago
$140,000 - $200,000 per year
About Our CompanyWe are a leading provider of data security and analytics software.
Job SummaryThe Salesforce Renewal Strategist will oversee the renewal team's efforts to follow and innovate global methodology and best practices, ensuring proper utilization of the Salesforce system.
Main Responsibilities:
- Provide guidance and support to Renewal Representatives, teaching them how to increase ARR, identify risks, and negotiate effectively with customers.
- Promote a hands-on approach, including renewal call activity, direct customer communication, leading renewal sales strategy calls, and risk identification.
- Foster collaboration with Global Renewal leadership to develop and implement strategies aimed at achieving company goals.
- Evaluate team members' skills and provide regular coaching and feedback to help them meet objectives and advance in their careers.
- Identify areas where the team needs improvement or where the territory requires growth, and participate in recruiting and interviewing activities.
- Lead Renewal Team members in managing key internal relationships to advance renewal goals and contribute to company growth.
- Be actively involved in all critical deals and work closely with Renewal Representatives across various accounts to stay informed about the current sales environment.
To succeed in this position, you must have:
- At least 4 years of experience in a similar role.
- A proven track record of successfully leading a renewal team that achieves target attainment.
- A Bachelor's Degree from a four-year college or university.
- The ability to teach consultative selling methodology to identify new and existing opportunities.
- Strong negotiation skills to handle contract renewals and address customer objections effectively.
- Experience with CRM and opportunity management systems.
- A deep understanding of the renewal process and best practices for customer retention.
- The ability to drive operational excellence by leveraging data and making efficient decisions to ensure timely renewals.
- The capacity to lead a team and meet monthly, quarterly, and annual quota requirements.
- The ability to work under pressure and meet deadlines while maintaining a pleasant and professional attitude.
This role demands:
- Organized: Efficiently manage multiple regions, including accounts and projects, to streamline renewal processes, meet deadlines, and adhere to global processes.
- Problem Solver: Address and resolve issues that arise during the renewal process to ensure customer satisfaction and retention.
- Critical Thinker: Analyze data and trends to develop strategies that enhance renewal rates and overall team performance.
- Detail-Oriented: Thoroughly review contracts and renewal terms to ensure accuracy and compliance with company policies.
- Highly Motivated: Drive your team to achieve and exceed targets, fostering a high-performance culture.
- Strong Communication: Effectively communicate with clients and internal teams to ensure clear understanding and collaboration.
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