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Renewal Manager

4 weeks ago

London, Greater London, United Kingdom HiBob Full time
About Us:

HiBob is a leading global HR platform that empowers mid-sized businesses to transform their workforce management. Our mission is to provide innovative solutions that drive exceptional work experiences for our employees, who we affectionately call "Bobbers."

About You:
We are seeking an experienced and energetic Renewals Manager to support our EMEA customers. You will have outstanding interpersonal skills, a strong bias towards excellent client service, and a proven track record of analytical thinking. Your excellent negotiation skills will ensure favourable outcomes while maintaining a positive client relationship.

Key Responsibilities:
• Own and manage a retention target, ensuring timely renewal of contracts while maintaining or increasing customer satisfaction.
• Use data and customer insights to inform decision-making and action plans. Segment customers based on value, behaviour, and renewal likelihood to prioritise focus and efforts on the most critical accounts.
• Handle contract renewals end-to-end, from initial engagement to final signature. Leverage negotiation skills to ensure favourable outcomes while maintaining a positive client relationship.
• Regularly assess account health by tracking key metrics. Identify early warning signs of potential churn and take timely action to address risks, ensuring a proactive rather than reactive approach.

What We Offer:
At HiBob, we pride ourselves on creating exceptional work experiences for our employees. As a Renewals Manager, you will receive competitive compensation, benefits, and pre-IPO equity, alongside a range of exciting perks, including a company share options plan, cash allowance for health insurance, and annual vision allowance. Enjoy a hybrid working model, flexible work-from-home options, and a comprehensive pension scheme. Take part in regular team social events, birthday celebrations, and volunteer opportunities. Join our village and grow with us.