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Customer Journey Expert

1 month ago

Manchester, United Kingdom House of Fashion Associates Ltd Full time

Job Title: Customer Journey Expert

We are seeking an experienced Customer Journey Expert to join our team at House of Fashion Associates Ltd in Manchester. As a Customer Journey Expert, you will be responsible for creating and owning impactful campaigns for each customer segment, working inter-departmentally to maximise reach and performance.

About You:

  • You have at least two years of experience working in a senior position across email, database, or CRM marketing.
  • You are passionate about data and have a thorough ability to understand and analyse data from multiple mediums to drive results-based decisions.
  • You have excellent communication skills, both written and verbal, and are able to communicate efficiently with multiple in-house teams and agencies.
  • You are strong in planning and organisational skills, able to manage multiple projects and competing deadlines while maintaining a high level of attention to detail.
  • You have a good understanding of Google Analytics.

About Us:

We are a global online fashion brand worn by celebrities such as the Kardashians, Jenners, Lizzo, Nicki Minaj, Winnie Harlow, and Little Mix. We have collaborated with influencers like Molly-Mae, Stassie, Yris Palmer, Maura Higgins, Jess Hunt, and Millie Court. Our revenue has increased exponentially in 2020, resulting in over 130% growth.

What We Offer:

  • A competitive salary up to £45,000 per annum.
  • Flexible working opportunities.
  • A company pension scheme.
  • Career progression in a fast-growing business.
  • Employee discounts.