Customer Success Expert

3 weeks ago

Manchester, United Kingdom Zellis Full time
Job Overview
">About the Role: As a key member of our team, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will work closely with a diverse range of clients to understand their needs and goals, providing expert guidance and support to help them achieve their objectives.

Your Focus:
">• Ensuring customer success and delight throughout their journey with us
">• Identifying areas for improvement and implementing customer success plans to drive growth and retention
">• Building strong relationships with internal stakeholders to ensure seamless collaboration and communication
">• Participating in customer retention initiatives and effectively managing complaints and escalations

Key Responsibilities:
">• Proactive outreach and regular meetings with customers to understand their needs and goals
">• Developing and executing customer success plans to drive growth and retention
">• Identifying opportunities for cross-sell and up-sell to provide additional value to customers
">• Collaborating with internal teams to ensure excellent customer service and support

Requirements:
">• Previous experience working as a Customer Success Manager in a similar delivery model
">• Strong customer-first attitude and experience of customer relationship management
">• Effective stakeholder management, both internal and external
">• Experience efficiently managing customer complaints and escalations
">• Proven commercial acumen and ability to generate opportunities for our account management teams

Benefits:
">• Competitive base salary: £45,000 - £55,000 per annum
">• 25 days annual leave, with the opportunity to buy more
">• Private medical insurance
">• Life assurance 4x salary
">• Enhanced pension with up to 8% employer contribution

Career Development:
">• A career packed with opportunity, in a stable and growing company
">• Ongoing training and development to help you succeed in your role

About Us:
">• We're a dynamic and forward-thinking company, dedicated to delivering exceptional customer experiences
">• Our mission is to help our customers succeed and thrive in an ever-changing business landscape

Contact Information:
">• Please submit your application through our website

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