Technology Support Specialist

2 days ago


Wakefield Industrial Estate, United Kingdom Card Factory Full time
About the Role
As a Technology Support Specialist at Card Factory, you will play a crucial part in ensuring the seamless operation of our store technology. Your strong problem-solving skills and ability to manage multiple tasks will enable you to drive solutions and provide exceptional support to our customers.

Key Responsibilities
* Provide 2nd line support for a diverse range of store technology applications
* Collaborate with the Service Team to track and resolve issues, ensuring clear communication with end-users
* Engage in proactive monitoring and scheduled maintenance to optimize system performance
* Offer technical expertise to drive improvements on key projects

About You
* Experience working in retail environment providing 2nd line support is essential
* Strong understanding of EPOS systems, ERP systems, and data platforms is required
* Excellent problem-solving and troubleshooting skills are necessary

What We Offer
* Competitive salary: £32,000 - £40,000 per annum
* 25% Card Factory colleague discount in-store and online
* Save As You Earn scheme
* Financial Wellbeing Support Financial Education Tools Salary Advance

About Card Factory
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.

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