Retail IT Solutions Expert

1 week ago


Wakefield Industrial Estate, United Kingdom Card Factory Full time
About the Position
Card Factory is seeking a Retail IT Solutions Expert to join our Store Technology team. As a Retail IT Solutions Expert, you will be responsible for providing technical support and driving solutions to ensure the smooth operation of our store technology.

Key Responsibilities
* Collaborate with the Service Team to track and resolve technical issues
* Develop and implement technical changes to improve system performance
* Provide training and guidance to colleagues on EPOS system usage
* Engage in proactive monitoring and scheduled maintenance to optimize system performance

About You
* Strong understanding of EPOS systems, ERP systems, and data platforms is required
* Experience working in a retail environment providing 2nd line support is essential
* Excellent problem-solving and analytical skills are necessary

What We Offer
* Competitive salary: £35,000 - £42,000 per annum
* 25% Card Factory colleague discount in-store and online
* Save As You Earn scheme
* Opportunities for career progression within the company

About Card Factory
As a true Omni-channel retailer, Card Factory offers its customers a seamless shopping experience across all touchpoints. With over one thousand stores across the UK and Ireland, we are committed to delivering excellent customer service and creating a unique shopping experience.

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