Customer Support Expert for On-Demand Music Industry
1 week ago
We are seeking a highly skilled and experienced Customer Support Expert to join our innovative team at elasticStage, a cutting-edge company that is disrupting the music industry with its on-demand vinyl records technology.
This exciting opportunity offers a unique chance to be part of a fast-growing industry leader, where you will play a key role in delivering exceptional customer experiences and helping us scale our operations. As a Customer Support Expert, you will ensure that our customers receive timely, effective, and empathetic support, resolving complex issues efficiently and maintaining a positive customer experience.
The ideal candidate will possess excellent problem-solving skills, a customer-centric mindset, and the ability to manage multiple tasks simultaneously. You will work closely with other departments, such as Product, Sales, and Marketing, to incorporate customer feedback into product development and improve overall customer satisfaction.
Key Responsibilities:- Customer Experience: Handle all customer interactions professionally and efficiently, striving to exceed customer expectations and enhance loyalty.
- Process Improvement: Continuously evaluate and improve support processes to enhance efficiency and effectiveness, implementing best practices and new technologies to streamline operations.
- Escalation Management: Handle complex and escalated customer issues, ensuring timely resolution and maintaining a positive customer experience.
- Cross-Functional Collaboration: Work closely with other departments to ensure customer feedback is incorporated into product development and to improve overall customer experience.
- A Bachelor's degree in Business, Communications, or a related field.
- Proven experience as a Customer Support Specialist or similar role, preferably in a startup or fast-paced environment.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional communication and interpersonal skills.
- Proven experience with customer support software, specifically Zendesk (experience with other tools like Freshdesk is also beneficial).
£45,000 - £60,000 per annum, depending on experience and qualifications, plus benefits package including 25 days of paid holiday, comprehensive pension scheme, and medical insurance.
Please note that this salary range is an estimate based on industry standards and may vary depending on individual circumstances.
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Elstree, United Kingdom elasticStage Ltd Full timeRevolutionising the Music Industry as a Customer Support SpecialistWe are seeking an exceptional Customer Support Specialist to join our fast-growing team at elasticStage Ltd. As a key member of our support team, you will be responsible for ensuring our customers receive timely, effective, and empathetic support.About UsCutting Edge Music Tech - On-Demand...
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