Desktop Analyst

3 days ago


London, Greater London, United Kingdom Jas Gujral Full time

About the Role

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We are looking for a skilled Desktop Analyst to join our team at Jas Gujral, based in London. The ideal candidate will have extensive experience in desktop support within a banking environment and be able to provide excellent customer service.

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Responsibilities:

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  1. Provide comprehensive support for desktop and peripheral hardware, application software, network connectivity, and remote access.">
  2. Offer technical assistance to mobile and European users, both remotely and via phone.">
  3. Collaborate with the Service Desk team to deliver high-quality services, including troubleshooting and resolving issues.">
  4. Perform maintenance and support tasks for desktops, laptops, Blackberry devices, and participate in ad-hoc projects.">

Requirements:

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  • At least 5 years' experience in desktop support within a banking environment.">
  • Excellent knowledge of Microsoft operating systems and office software.">
  • Familiarity with TCP/IP, basic networking concepts, and root cause analysis techniques.">
  • Able to maintain industry-recognised skills through continuous learning and professional development.">
  • Previous experience with Xenapp published applications and desktop hardware deployments.">
  • Possess strong analytical and problem-solving skills, with ability to work well under pressure.">
  • Ability to communicate effectively with customers and colleagues alike.">

Compensation Package: Competitive salary ranging from £55,000 to £65,000 per annum, commensurate with experience and location.



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