Technical Services Analyst
1 month ago
Job Summary
We are seeking a skilled Technical Services Analyst to join our ITG Technical Services Delivery team. As a Technical Services Analyst, you will be responsible for providing 2nd and 3rd level support for desktop, printer, and wireless client issues, as well as generating incident tickets in the field.
Key Responsibilities
- Provide technical support for desktop, printer, and wireless client issues.
- Generate incident tickets in the field.
- Work closely with the on-site team to ensure IT issues are identified, logged, documented, and resolved in a timely fashion.
Requirements
- Extensive experience in Desktop Support (2nd and 3rd line) with strong communication (oral, written) skills and customer focus.
- Understanding of application technologies, and service management / monitoring approaches.
What We Offer
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Diversity and Inclusion
We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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