Desktop Infrastructure Engineer

2 days ago


London, Greater London, United Kingdom Hearst Full time

About the Job

We are seeking an experienced Technical Service Desk Analyst to join our team at Hearst UK. The successful candidate will be responsible for providing level 2 technical support to end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications including but not limited to all Microsoft O365 suite of products.

The role involves working closely with the UK Desktop Manager to deliver high-quality technical support and ensure that all incidents and service requests are resolved in a timely manner. The ideal candidate will have substantial experience in IT and a proven ability to communicate effectively throughout all levels of associates.

Your Responsibilities

  • Provide level 2 technical support to end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications including but not limited to all Microsoft O365 suite of products
  • Work closely with the UK Desktop Manager to deliver high-quality technical support and ensure that all incidents and service requests are resolved in a timely manner
  • Collaborate with peers to develop standard operating procedure documentation
  • Maintain competency and enhance professional growth and development through continued education
  • Review business-focused technical documentation to assure accuracy, consistency, and completeness with key applications

About Us

Hearst UK is a leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history.



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