Desktop Support Analyst
3 weeks ago
The University of Victoria is seeking a skilled Desktop Support Analyst to join their team in University Systems. As a Desktop Support Analyst, you will be responsible for providing technical support for desktop computing technologies, including Microsoft Windows and Macintosh systems, to faculty, students, and staff across the university. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will have a strong background in computer science or a related field, and at least three years of experience in a technical support role.
Key Responsibilities
Provide technical support for desktop computing technologies, including Microsoft Windows and Macintosh systems.
Troubleshoot and resolve technical issues, both on-site and remotely.
Collaborate with the Computer Help Desk and other teams to ensure seamless support for university services.
Participate in projects to implement new infrastructure and refresh desktop hardware.
Develop and maintain accurate and up-to-date technical documentation.
Requirements
A Bachelor's degree in computer science or a related field.
At least three years of experience in a technical support role.
Strong knowledge of Microsoft Windows and Macintosh computing environments.
Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment.
Excellent communication and interpersonal skills.
What We Offer
The University of Victoria is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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