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Estate Services Director

2 months ago

London, Greater London, United Kingdom Tower Hamlets Community Housing Full time

{"About Us": "At Tower Hamlets Community Housing, we're dedicated to creating places people are proud to call home. Our mission is to provide local, sustainable, and affordable services delivered by talented people, making a lasting impact on our community.", "Job Summary": "We're seeking a seasoned property professional to manage the day-to-day operations of Estate Services, Service Charge management, contracts management, estate management, and facilities management. As an Estate Services Manager, you'll play a pivotal role in delivering exceptional customer service and high-quality estate services.", "Key Responsibilities": "\u2022 Manage the day-to-day operations of Estate Services, including Service Charge management, contracts management, estate management, and facilities management.\u2022 Build and maintain effective relationships with stakeholders, including residents, contractors, and internal teams.\u2022 Analyze complex data to inform business decisions and drive operational efficiency.\u2022 Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.\u2022 Manage a team of mobile cleaners, ensuring they have the necessary resources and support to deliver high-quality services.", "Requirements": "\u2022 Proven experience in Estate Management, Building Safety, and Service charges.\u2022 Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders.\u2022 Strong organizational and time management abilities, with a focus on delivering high-quality services.\u2022 Experience in managing operational teams, with a track record of driving efficiency and effectiveness.\u2022 Data management skills, with the ability to analyze complex data and inform business decisions.", "What We Offer": "\u2022 A competitive salary and benefits package, including 28 days annual leave plus bank holidays and four extra concessionary days.\u2022 A health and wellbeing scheme, including a generous wellbeing allowance and season ticket loan.\u2022 A lovely, refurbished office and the opportunity to work flexibly.\u2022 An environment that promotes openness and inclusion, with a team that operates with pride and values teamwork and going above and beyond.", "Closing Date": "Applications will be reviewed on a rolling basis, with interviews scheduled as suitable candidates are identified.", "Contact Information": "Please submit your CV and supporting statement to [insert contact information]."}