Technical Service Desk Analyst

5 days ago

London, Greater London, United Kingdom Movement8 Full time
Job Description

Service Desk Analyst - Hybrid- £35k-Azure-Active Directory

About the Role

Movement8 is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees, field teams, and clients.

Key Responsibilities

  • Log all incidents and service requests in our service management tool, received via various channels.
  • Provide timely and efficient resolution to incidents and service requests, escalating when necessary.
  • Install, configure, and maintain hardware and software across a range of devices and applications.
  • Provision and manage user accounts and permissions, including onboarding and off-boarding staff.
  • Configure new accounts and provision new hardware.
  • Maintain our IT knowledge base, ensuring it is up-to-date with information gained from resolving incidents and service requests.
  • Provide hands-on support to our customers onsite, based on a weekly rota.
  • Develop and maintain personal skills, striving to learn new technologies to bring innovation and automation to our processes.
  • Support the adoption and implementation of new applications and functionality within the IT team.

Requirements

  • Demonstrable experience in effective troubleshooting of the Windows operating system.
  • Excellent communication skills, via phone, email, and in person.
  • Experience in providing exceptional customer service in high-growth, changing environments, demonstrating adaptability and resilience.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Working knowledge of Microsoft Azure, Active Directory, Exchange, and Office 365.
  • Demonstrable knowledge of IT Service Management frameworks (ITIL, COBIT).
  • Working knowledge of the Microsoft technology stack.

Desirable

  • Demonstrable experience in troubleshooting database and data issues.
  • Effective application troubleshooting skills (web, thick client, mobile, API, SAAS).
  • Demonstrable experience with Microsoft Dynamics.

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