Accommodation Services Team Lead

3 days ago

Swindon, Swindon, United Kingdom NHS Full time
Job Title: Accommodation Services Team Leader

This is a senior role working under the line management of ABL's Mental Health Divisional Lead and you will report in directly to ABL's monthly performance board.

Main Duties and Responsibilities:
  • Manage the daily operations of the service.
  • Support and direct staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way.
  • Lead, promote, and deliver an innovative service, ensuring equitable provision.
  • Develop and evolve the service, co-produced with service users to continuously meet the changing needs of CLA, communities, stakeholders, and commissioners.
  • Develop and maintain internal standard operating procedures, and to maintain referral routes into and out of the service.
  • Ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures.
  • Ensure that risk assessments, risk registers, and cases are prioritized following safeguarding protocols.
  • Ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services.
  • Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy.
  • Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback.
  • Ensure all monitoring and records are kept up to date, secure, and used appropriately.
  • Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management.
  • Provide information, qualitative, and quantitative data, and reporting in a timely manner.
  • Attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services.
  • Attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for.
  • Provide training to internal staff, volunteers, placements, and external agencies as required.
  • Provide leadership and support to a team including counsellors and being a key member of day-to-day operations, supporting the delivery of KPIs.
Person Specification:
  • Understanding of counselling practice within the Ethical Framework for Good Practice in Counselling and Psychotherapy.
  • At least 3 years in mental health-related field.
Job Specific Requirements:
  • The ability to travel independently as required across the region and to ABL Health HQ in Greater Manchester/any other ABL delivery locations.
  • Work flexibly and adapt to suit service need.
Experience:
  • Proven experience in team leadership, maintenance of effective professional boundaries, and service adherence to organizational policy and procedure, including the use of management data tools to enhance service quality and performance.
  • Excellent people management skills and a compassionate leader, demonstrated motivational interviewing skills, and experience in performance management.
  • Experience of supporting day-to-day operational demands in a performance-focused environment and direct a senior, delivery, and admin team.
  • Experience of triaging safety needs and safeguarding procedures.
  • Experience of building therapeutic relationships with young people who have complex needs.
  • Experience of crisis intervention work.
  • Experience in making professional assessments of young people and their mental health.
  • Experience of supervising MDTs.
  • Experience in managing risk in a mental health context.
  • Experience in managing confidentiality, particularly in relation to under 18s.
  • Experience in managing case notes, particularly using an electronic case management system.
  • Experience in using data analysis to inform areas of development.
  • Experience in delivery/management of CYP mental health services.
  • Experience within the CLA sector.
  • Experience within a commissioning environment.
Skills and Knowledge:
  • Understanding of mental health and evidence base.
  • Demonstrable experience working with one or more of the following: GP Practices/Primary Care, Secondary Care, Schools and Colleges, VCFSE Sector, Social Care, Community health, CAMHS, CLA.
  • Personable and approachable leader.
  • Problem-solving and solution-focused approach.
  • Knowledge of managing safeguarding and an ability to put this into practice.
  • Ability to effectively prioritize workload, multi-tasking, where necessary.
  • Excellent organizational skills.
  • Strong IT skills, particularly with use of Microsoft Office packages and databases.
  • Knowledge of safeguarding in community health setting.
  • Knowledge of positive behavior support theory and practice.
  • Knowledge of acts of parliament that underpin working with CLA.
  • Understanding of clinical and operational governance.
  • Demonstrable experience and knowledge of techniques for community health engagement techniques.
  • Demonstrable knowledge of behavior change theory and practice.
  • Demonstrable experience of Asset Based Community Development.
  • Ability to recruit, induct, and support volunteers to the service.
  • Knowledge of other agencies, both statutory and voluntary.
Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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