Restaurant Operations Manager
2 weeks ago
About Hoar Cross Hall:
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.
At Hoar Cross Hall, we pride ourselves on providing incredible service and a memorable experience for every single guest. We are seeking a dynamic and motivated Assistant Restaurant Manager to join our team and contribute to our continued success.
The Role:
Becoming a part of our team means bringing warmth, precision, and a commitment to excellence to every interaction. If you have a natural way with people, a strong eye for detail, and a passion for maintaining high standards, this role is for you. Working closely with the Restaurant Manager, you will help oversee day-to-day operations, drive team success, and ensure every guest enjoys a seamless dining experience.
Responsibilities:
- Adhere to opening and closing procedures to ensure the smooth daily operations within our restaurant.
- Conduct effective shift briefings to keep the team updated on VIPs, special occasions, and daily goals.
- Demonstrate exemplary service attributes consistent with industry and company standards. This includes fulfilling guest requests and exceeding expectations, effectively handle and resolve guest complaints, maintaining a high level of menu and service knowledge, and being attentiveness to guest needs.
- Demonstrate a thorough understanding of health, hygiene, and first aid safety regulations, ensuring a safe environment for guests and staff.
- Assist with staffing needs by assessing daily and weekly requirements and adjusting schedules as needed.
Requirements:
- Previous experience in a supervisory role within restaurants or hospitality industry.
- Strong knowledge of restaurant and bar operations.
- Exceptional people skills with the ability to communicate and collaborate effectively.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment.
- Strong organisational skills and attention to detail.
Why Work with Us:
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Staff canteen which provides a variety of lunch options daily.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Employer workplace pension contribution.
- Excellent induction and training programme.
- Perkbox online benefits and discounts.
- Free parking.
- Opportunities for professional development and career advancement.
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