Food Service Assistant

2 months ago

Sleaford, Lincolnshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Opportunity

15 Hours Per Week - Flexible Availability

Key Responsibilities:

Customer Service:

  • Prepare and present food and beverages to customers, adhering to health and safety guidelines.
  • Greet customers in a friendly and welcoming manner, providing excellent customer service.
  • Answer customer inquiries about products and services, and assist customers in finding the items they need.
  • Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
  • Upsell selected products to customers, highlighting multi-buy offers to maximize sales.
  • Adhere to all food handling, safety, and sanitation standards when storing, preparing, and serving food, and cleaning the department.

Store Operations:

  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
  • Adhere to all company policies and procedures, and maintain a high level of customer service.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliable and detail-oriented, with excellent communication skills.
  • Understanding of legislative responsibilities in a retail environment, and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving business growth.
  • Previous cash handling experience is preferred but not essential.

What's in it for you?

  • Excellent benefits package, including holiday, maternity, and paternity leave, and pay in excess of statutory entitlements.
  • Develop your skills and capability in a supportive and diverse culture.
  • Outstanding training and development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced retail environment.
  • Generous staff discount in all company stores.
  • Paid breaks and free tea and coffee.
  • Early access to pay through 'EarlyPay'.
  • 24/7 access to payslips and rotas via HR/Payroll portal.
  • Wellbeing support, including emotional support, counseling, legal, and financial advice.
  • Company pension scheme and NEST pension scheme.
  • Company life insurance and long service awards.

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