Food Service Assistant
1 week ago
Customer Service Opportunity
15 Hours Per Week - Flexible Availability
Key Responsibilities:
Customer Service:
- Prepare and present food and beverages to customers, adhering to health and safety guidelines.
- Greet customers in a friendly and welcoming manner, providing excellent customer service.
- Answer customer inquiries about products and services, and assist customers in finding the items they need.
- Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
- Upsell selected products to customers, highlighting multi-buy offers to maximize sales.
- Adhere to all food handling, safety, and sanitation standards when storing, preparing, and serving food, and cleaning the department.
Store Operations:
- Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
- Adhere to all company policies and procedures, and maintain a high level of customer service.
Key Skills and Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliable and detail-oriented, with excellent communication skills.
- Understanding of legislative responsibilities in a retail environment, and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving business growth.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package, including holiday, maternity, and paternity leave, and pay in excess of statutory entitlements.
- Develop your skills and capability in a supportive and diverse culture.
- Outstanding training and development opportunities.
- Gain hands-on experience in a high-volume, fast-paced retail environment.
- Generous staff discount in all company stores.
- Paid breaks and free tea and coffee.
- Early access to pay through 'EarlyPay'.
- 24/7 access to payslips and rotas via HR/Payroll portal.
- Wellbeing support, including emotional support, counseling, legal, and financial advice.
- Company pension scheme and NEST pension scheme.
- Company life insurance and long service awards.
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