Permanent Resident Liaison Role in Birmingham
1 day ago
We are seeking a skilled and compassionate Senior Resident Liaison Officer to join our client's team on a permanent basis. As a key member of the planned maintenance division, you will be responsible for supporting residents throughout adaptations and disruptive repairs to their homes. Your duties will include:
- Visiting residents' homes when required and addressing their needs and queries;
- Dealing with complaints, registering them, and reporting within company guidelines;
- Investigating and resolving complaints in a timely manner within company targets;
- Maintaining complaint logs and creating reports to improve services;
- Scheduling appointments for additional works and monitoring their completion to resident satisfaction;
- Liaising with the Resident Liaison Manager and regional manager for goodwill gestures or compensation;
- Overseeing resident surveys, recording results, and following up on actions needed;
- Participating in monthly meetings with the contract team and supplying detailed reports;
- Ensuring all reports of improvement are reported to the Customer Service Manager for process streamlining;
- Planning and attending resident surgeries, consultation events, and association meetings as required;
- Assisting vulnerable people to report repairs;
- Working with vulnerable residents, housing officers, and support services, logging identified vulnerabilities in the company system;
- Collaborating with the Community Teams to organize volunteering and fundraising events;
- Completing daily work sheets detailing visits with residents and clients;
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Resident Liaison Officer
23 hours ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeWe are seeking an experienced Resident Liaison Officer to join our team at Zeal recruitment in Birmingham. This is a permanent role with a competitive salary of £33,000 plus a £250 monthly car allowance.About the RoleThe successful candidate will be responsible for visiting residents' homes, dealing with complaints, and ensuring all issues are resolved in...
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Senior Resident Liaison Officer
3 weeks ago
Oldbury, United Kingdom Zeal recruitment Full timeSenior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their...
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Senior Resident Liaison Officer
2 months ago
Oldbury, United Kingdom CV-Library Full timeSenior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to...
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Resident Liaison Manager
4 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeHousing Officer Job DescriptionWe are looking for an experienced Housing Officer Specialist to join our team in Birmingham. As a Housing Officer, you will be responsible for supporting residents through adaptations and repairs to their homes, ensuring they receive the best possible service.Responsibilities:Visiting residents, addressing their needs, and...
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Customer Service Liaison
2 months ago
Oldbury, Sandwell, United Kingdom Zeal Recruitment Full timeJob Summary: We are seeking an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis. The ideal candidate will have a strong background in customer service and be able to effectively communicate with residents and staff.Main Responsibilities:• Visiting residents' homes when required and...
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Resident Liaison Officer
6 months ago
Oldbury, United Kingdom Axis Europe Full time**Role**: Delivering the Difference - The Key to R&M’s success is the continuous improvement of our services in response to resident’s feedback; ensuring residents are fully involved in decision making processes affecting their homes. Axis RLO’s are customer focussed and provide a one-stop contact point, empowering residents to feel respected and...
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Housing Officer Specialist
4 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeSenior Liaison Officer Job TitleWe are seeking a skilled Senior Liaison Officer to join our team in Birmingham. This role involves supporting residents throughout adaptations and repairs to their homes, ensuring they receive the best possible service.Responsibilities:Visiting residents, addressing their needs, and responding to queries.Dealing with...
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Mechanical Maintenance Technician
1 day ago
Oldbury, United Kingdom Pioneer Selection Ltd Full timeJob Description: Mechanical Maintenance Technician - BirminghamWe are looking for a motivated Mechanical Maintenance Technician to work at a world-renowned company based in the Birmingham area.About the Role:Cover routine maintenance tasksWork on site with a range of equipmentBe part of a dynamic manufacturing environmentWhat You'll Need:Mechanical...
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Truck Driver with HIAB Equipment Experience
4 days ago
Oldbury, Sandwell, United Kingdom PCP RECRUITMENT LTD TA Driver Hire Birmingham West Full timeDriver Position:We have an opening for a skilled Class 2 HIAB driver to work with our team in Birmingham. As a HIAB driver, you will be responsible for safe transportation and delivery of goods.Main Responsibilities:Operate a HIAB-equipped vehicle.Deliver goods to designated locations.Maintain accurate delivery records.Requirements:Valid Class 2 driving...
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Customer Engagement Officer
7 months ago
Oldbury, United Kingdom Community Partnership Personnel Full timeThink Community Partnership are currently working with an established provider of affordable housing in Birmingham to recruit for a Customer Engagement Officer. As a permanent member of staff, the Customer Engagement Officer will have responsibility for communications between the organisation and its residents. **Responsibilities**: - Address customer...
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Class 2 HIAB Operator
4 days ago
Oldbury, Sandwell, United Kingdom PCP RECRUITMENT LTD TA Driver Hire Birmingham West Full timeAbout the Role:We are seeking a skilled Class 2 HIAB driver to join our team. As a Class 2 HIAB driver, you will be responsible for safely transporting and delivering goods using a HIAB-equipped vehicle.Key Responsibilities:Safely operate a HIAB-equipped vehicle.Transport and deliver goods to specified locations.Ensure all deliveries are completed on...
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Carer Assistant
6 months ago
Oldbury, United Kingdom Absolute Healthcare (The Gables Nursing Home) Full timeJob Title**:Carer Assistant** Location**:Oldbury, West Midlands** **Salary**: Starting at **£11.44 per hour + Excellent Benefits** Contract**:Permanent** Hours**:Full-time** Shifts**:Nights, Days & Weekends** A **fantastic new opportunity **has arisen for a motivated and passionate Care Assistant to join a beautiful nursing home based in Oldbury, West...
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Customer Service Representative
4 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeRole OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Birmingham. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring the highest level of satisfaction for our residents.Key Responsibilities:Visiting residents' homes, dealing with their needs,...
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Multi Trader
3 weeks ago
Oldbury, United Kingdom CV-Library Full timeMulti Trader Oldbury Social Housing Repairs £33,000 + company van + fuel card Permanent posistion Are you an experienced Multi trader ? Do you have experience working in Social Housing along with the drive to further your career in a rewarding new position? If so, we may be able to help you! Here at Howells Contracts, we are working with a...
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Multi Trader
3 weeks ago
Oldbury, United Kingdom Howells Solutions Limited Full timeMulti Trader Oldbury Social Housing Repairs £33,000 + company van + fuel card Permanent posistion Are you an experienced Multi trader ? Do you have experience working in Social Housing along with the drive to further your career in a rewarding new position? If so, we may be able to help you! Here at Howells Contracts, we are working with a leading...
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Learning Support Assistant
1 day ago
Oldbury, United Kingdom Aspire People Full timeJob Title: Permanent PMLD Specialist Teaching AssistantLocation: Oldbury areaAbout the RoleWe are excited to recruit an experienced L3 Teaching Assistant to join our team at a Special Needs school. As a member of our team, you will play a vital role in supporting students with complex, profound, and multiple learning difficulties.Key...
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Customer Services Officer
8 months ago
Oldbury, United Kingdom Concept Housing Association Full timeDo you pride yourself on providing a compassionate and effective customer experience within a Supported Housing setting? We are looking for an experienced, resident centric Customer Service Officer (CSO) to join us to deliver a proactive and responsive experience to our residents, providers and stakeholders. Our Customer Service Officers provide a critical...
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Multi Trader
4 days ago
Oldbury, United Kingdom Howells Solutions Limited Full timeMulti Trader OldburySocial Housing Repairs £33,000 + company van + fuel cardPermanent posistion Are you an experienced Multi trader ? Do you have experience working in Social Housing along with the drive to further your career in a rewarding new position? If so, we may be able to help you!Here at Howells Contracts, we are working with a leading Social...
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Sales and Account Executive
1 day ago
Oldbury, Sandwell, United Kingdom BT Local Business Birmingham Full timeAbout UsBirmingham-based BT Local Business is expanding its team due to rapid growth and success. We provide businesses in our local area with personalized service backed by the strength of a global brand. As a member of our sales team, you will play a crucial role in helping us achieve our goals. We are currently looking for a Business Development...
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Development Officer
1 month ago
Oldbury, United Kingdom CV-Library Full timeAn exciting, brand new Development Officer role has become available at a leading organisation in the Birmingham area offering a permanent position, hybrid working and a range of benefits. Development officer Permanent contract £33-34k per annum Birmingham area/ hybrid Monday to Friday/ 35 hours As a Development Officer, your main...