Permanent Resident Liaison Role in Birmingham

1 day ago


Oldbury, United Kingdom Zeal recruitment Full time
Job Description

We are seeking a skilled and compassionate Senior Resident Liaison Officer to join our client's team on a permanent basis. As a key member of the planned maintenance division, you will be responsible for supporting residents throughout adaptations and disruptive repairs to their homes. Your duties will include:

  • Visiting residents' homes when required and addressing their needs and queries;
  • Dealing with complaints, registering them, and reporting within company guidelines;
  • Investigating and resolving complaints in a timely manner within company targets;
  • Maintaining complaint logs and creating reports to improve services;
  • Scheduling appointments for additional works and monitoring their completion to resident satisfaction;
  • Liaising with the Resident Liaison Manager and regional manager for goodwill gestures or compensation;
  • Overseeing resident surveys, recording results, and following up on actions needed;
  • Participating in monthly meetings with the contract team and supplying detailed reports;
  • Ensuring all reports of improvement are reported to the Customer Service Manager for process streamlining;
  • Planning and attending resident surgeries, consultation events, and association meetings as required;
  • Assisting vulnerable people to report repairs;
  • Working with vulnerable residents, housing officers, and support services, logging identified vulnerabilities in the company system;
  • Collaborating with the Community Teams to organize volunteering and fundraising events;
  • Completing daily work sheets detailing visits with residents and clients;


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