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Customer Service Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Path Recruitment Full time
Customer Service Manager Opportunity

Path Recruitment is seeking a highly skilled Customer Service Manager to join our team. As a key member of our team, you will be responsible for managing a small team of hire controllers, overseeing equipment sales and hires, and providing exceptional customer service.

Key Responsibilities:

  • Manage a team of hire controllers to ensure seamless equipment sales and hires
  • Develop and implement strategies to maximize business growth and customer satisfaction
  • Provide exceptional customer service through phone and email inquiries
  • Cover for the manager and senior team members as needed
  • Chase up quotes and enquiries to secure new business opportunities

Requirements:

  • Previous experience in a similar role, such as Office Manager, Office Supervisor, or Hire Manager
  • Knowledge of the hire industry, including heavy plant, accommodation hire, vehicle hire, and generator hire
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary up to £34k DOE
  • A bonus scheme to reward outstanding performance
  • A friendly working environment with opportunities for career progression
  • A comprehensive pension scheme and healthcare benefits
  • Up to 25 days holiday + bank holidays

If you are a motivated and experienced Customer Service Manager looking for a new challenge, please apply today.