Customer Service Representative

1 month ago


Northampton, Northamptonshire, United Kingdom Redrow Full time

Job Summary

The Customer Services Coordinator will be responsible for delivering exceptional service to our customers throughout the customer journey. This role requires the ability to effectively communicate with customers, manage their expectations, and provide solutions to their queries.

Key Responsibilities

  • Provide first-class service to customers, responding to their queries and concerns in a timely and professional manner.
  • Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards to ensure consistency and quality.
  • Ensure accuracy of customer details and communicate regularly with customers in accordance with procedures.
  • Manage customer expectations by clearly explaining situations, next steps, and potential outcomes.
  • Take ownership of queries, resolving routine non-complex issues and escalating more complex issues to the Customer Services Manager or Head of Customer Services.
  • Create and issue work instructions on SBMS/Internal systems, ensuring Maintenance Technicians' diaries are fully utilized, considering geographical benefits and restrictions.

About Redrow

Redrow is a leading housebuilder with a proud reputation for building high-quality homes across England and Wales. We value our employees and strive to create a culture that is inclusive, diverse, and promotes equality. We offer a range of wellbeing programs, initiatives, and education to support our colleagues' physical, emotional, and financial wellbeing.

What We Offer

We promote a culture of development and invest in each individual to help them achieve their personal goals, excel in their current role, and support their future career progression. We believe in investing in our people to help them grow and maximize their potential.



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