Housing Officer

3 weeks ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
Job Title: Housing Officer - Traveller Services Specialist

Leeds City Council is seeking a skilled and dedicated Housing Officer - Traveller Services Specialist to join our team. As a key member of our Housing Services department, you will play a vital role in providing high-quality support to vulnerable individuals and families living in our Traveller sites.

About the Role:

  • Provide housing management services to meet the needs of customers, ensuring a positive contribution to the social and physical environment of the area managed.
  • Work collaboratively with colleagues, elected members, and partners to achieve local priorities and promote equality and diversity.
  • Develop and maintain strong relationships with the Traveller community, fostering trust and understanding.
  • Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days, and events as requested.

Key Responsibilities:

  • Take ownership and responsibility for the social and physical environment of a defined geographical service area.
  • Ensure that the estate environment is maintained to a high standard.
  • Deal with issues of anti-social behaviour, nuisance, and work with other agencies to help create safe and sustainable communities.
  • Enforce tenancy conditions where appropriate.
  • Provide appropriate advice and support to customers.
  • Ensure the Council's safeguarding procedures are followed where appropriate.
  • Actively develop and promote tenant engagement and involvement through a variety of different approaches.

Requirements:

  • A good understanding of equality issues in the day-to-day delivery of services.
  • Knowledge of effective anti-social behaviour remedies and best practice.
  • Awareness of how social and environmental conditions affect quality of life.
  • Ability to communicate effectively with customers, colleagues, elected members, and all other partners.
  • Able to use a wide range of communication tools appropriate to the customers' preferred method.
  • Able to show empathy, act tactfully, and sympathetically with customers over a range of issues.
  • Able to manage competing demands and priorities to meet deadlines.
  • Able to make objective decisions in the interests of achieving local priorities.
  • Able to input, maintain, and retrieve information accurately from a variety of sources.
  • Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
  • Ability to work within budgets.
  • Able to adapt behaviours to achieve positive outcomes.

What We Offer:

  • A competitive salary and annual leave entitlement plus statutory holidays.
  • Membership of the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements subject to service requirements.
  • A clear career pathway and continuing professional development opportunities.
  • A range of staff benefits to help you boost your wellbeing and make your money go further.

How to Apply:

Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme, or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

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