Customer Service Representative

5 days ago

Derby, Derby, United Kingdom Countrywide HQ Full time
Job Title: Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre in the UK. As a key member of our team, you will be responsible for providing a high-quality telephone-based booking service for our clients.

Main Responsibilities:
  • Booking appointments for our Surveyors to conduct property valuations/surveys for clients.
  • Delivering a proactive, professional, and productive service to clients.
  • Ensuring that service excellence is maintained for our clients.
  • Ability to overcome customer objections to ensure service levels are maintained.
Benefits:
  • Competitive basic salary.
  • 37.5 hours per week over 5 days.
  • Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm.
  • Opportunity for career progression and industry qualification.
  • Annual Charity Day supporting local community charities and activities.
  • Perks at Work - Discounts on products and services including electrical and travel.
  • Discounts on estate agency, mortgage, conveyancing, and surveying services.
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
  • Nuffield Health Screening - discounted medical assessment.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs.
  • Cycle to work scheme.
Requirements:
  • Outstanding customer care and customer service experience.
  • Resilient, positive, organised, and ability to work at pace.
  • Excellent verbal and written communication skills.
  • A positive and proactive attitude, with the ability to work effectively in a team.
  • IT literate (MS Office, internet, email systems).

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates.

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