Network Revenue Manager

4 weeks ago

Reading, Reading, United Kingdom First Bus Full time

Job Title: Network Revenue Manager

Reports to: Head of Network

Location: Reading (Hybrid)

Job Summary:

The Network Revenue Manager plays a pivotal role in driving service profitability, punctuality, quality, and efficiency at First Bus. This role requires a strategic mindset, excellent analytical capabilities, and strong influencing and negotiation skills to optimize supply and demand using data and technology.

Key Responsibilities:

  • Lead the local Network Planning function within a divisional framework, advocating for data-driven decision-making and process automation.
  • Accountable for service profitability and driving profitability improvement at a bus service level.
  • Monitor and improve punctuality performance through the use of advanced technology (Prospective IO).
  • Monitor the performance of the road network within the Local Business Unit and target local authorities for improvements to enhance overall journey speed and reduce variability.
  • Identify local network growth initiatives through analysis and assist with smooth implementation, delivering national network development opportunities at a local level.
  • Maximize revenue opportunities and cost efficiencies through optimal vehicle fleet deployment and assist with implementing divisional decarbonisation programs within the local operating company.
  • Work with the divisional pricing team to ensure pricing positively impacts network profitability and forms part of network improvement plans.
  • Work proactively in solving problems to meet business core objectives, demonstrating a 'can-do' attitude.
  • Maintain strong links with key internal stakeholders, including commercial, finance, depot leadership teams, revenue, marketing, PR, and customer services.
  • Lead conversations with local authorities on network activity, providing data-led evidence to support proposals and drive performance improvement.
  • Produce network or route development proposals with full cost/benefit analysis for the Head of Network and Commercial Director for sign-off or onward referral and lead on post-implementation reviews of actions.
  • Manage the preparation of tender bids for submission with recommendations to the operating company Senior Leadership team and monitor ongoing performance.
  • Ensure that all bus service registrations are done in a timely manner.
  • Use customer insights and feedback to optimize the network and enhance customer satisfaction.

Requirements:

  • Outstanding commercial awareness and customer-centric focus.
  • Sound financial understanding and the ability to demonstrate experience in performing cost/benefit analysis.
  • Experience in motivating and leading colleagues - including those working cross-functionally.
  • Excellent communication skills – both internally and externally.
  • Strong analytical capabilities and the ability to provide recommendations based on data.
  • Aptitude to build and maintain stakeholder relations - indicative of a professional leader.
  • Displays a strategic mindset that delivers results in line with business objectives.
  • Strong influencing and negotiation skills.

KPIs:

  • Route Profitability.
  • Punctuality.
  • Network & Patronage Growth.

Benefits:

  • Your health is important to us, which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you. This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support, and nutrition and fitness advice.
  • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets.
  • Working at First Bus, you also receive discounted train travel for you and your family after 6 months of service as well as a free bus pass.
  • Cycle to work scheme.
  • 25 days' holiday + bank holidays.
  • Pension scheme and chance to buy discounted First Group shares.
  • Enhanced maternity / paternity pay.
  • Flexible working.

We put a big focus on physical and mental wellbeing at First Bus. We recognize that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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