Strategic Localization Program Manager

2 weeks ago


London, Greater London, United Kingdom Clear Ventures Full time
Clear Ventures

We are seeking a highly skilled Strategic Localization Program Manager to join our team in London. The successful candidate will be responsible for leading the implementation of localization programs for our global clients.

About Us

Clear Ventures is a dynamic company that specializes in AI-powered translation solutions. Our innovative approach has enabled us to work with some of the world's largest organizations, delivering high-quality translations that meet their specific needs.

Job Summary

This role involves providing expertise and consultation to our clients, driving successful onboarding for complex localization programs. You will work closely with customer stakeholders and internal functions to implement and maintain optimal program management frameworks.

Key Responsibilities:
  • Consult with Enterprise customers to understand their business needs and align LILT's SLAs and KPIs to measure, achieve and exceed these.
  • Lead implementation of processes and systems to meet customer requirements – including workflow, project management, invoicing and service delivery.
  • Lead the onboarding of new customers.
  • Scope new services, including pricing proposals and SLAs.
  • Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
  • Lead complex remediations from beginning to end; participate in LILT's continuous improvement program.
  • Maintain and exceed performance against KPIs, to include, but not limited to: Account Health Onboarding (Time to first dollar) Customer SLAs Issue resolution time
Requirements:

We are looking for a seasoned professional with 8+ years' experience managing Enterprise-level localization programs. Excellent client-facing and internal communication skills, solid organizational skills, analytical and organized problem-solving abilities, and the ability to meet deadlines and work under pressure are essential.

Compensation and Benefits:

The salary for this position is £85,000 - £100,000 per year, depending on experience. We also offer a monthly lifestyle benefit stipend via the Fringe platform, medical, dental, and vision insurance, and a pension scheme contribution.

EEO Statement:

Clear Ventures is an equal opportunity employer committed to fair employment practices. We welcome applications from diverse candidates and are dedicated to creating an inclusive work environment.



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